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We're a wholly Australian Owned and Operated Online Retailer, an internet leader in providing customers with high quality and brand name products at unbeatable prices.
“TOP Brands! TOP Service! TOP Prices!” is our catch phrase and what it means is that we work hard to find quality products to offer our customers at competitive prices while providing a high quality of Customer Service. It's our goal for you, our customer, to be happy whenever you shop with TopBuy.
We do this by avoiding "the middle-man" and importing directly from overseas factories, purchasing in bulk from local suppliers or just buying products out of season. The products we sell online are the same as you'd find at your local retail store - only our prices are lower. By keeping our overheads down we can pass the savings on to you and focus on providing excellent customer service.
The TopBuy Customer Service Team works extra hard to ensure that you have a pleasant online shopping experience. As a reference we are a Platinum Seller on eBay with over 60,000 positive feedbacks, our satisfaction level is consistently 99.2%+.
Our busy Warehouse Team receives and sends out hundreds of orders every day, in fact since going online in April 2007 they've processed orders for over 300,000 happy customers.
The team does their best to make sure that your orders get packed correctly and safely, and are shipped out to you promptly. Even on our busiest of days with good communication, planning and team work we manage to ship your items out on time.
We even have warehouses located around Australia – in New South Wales, Victoria, and China.
As you may have noticed, we do not publish a phone number on our website, this is partly because we are an ONLINE store not a phone order company. We use an Online Message System. We are a real company though, we are in the Whitepages and our main office phone number is 02 8568 5270.
From our experience, we find TopBuy Message System to be more efficient to resolved customers' issues promptly because your enquiries can be answered by the right person with the right knowledge.
So instead of being put on hold, passed around between departments and forgotten, we focus on resolving your issue in a professional and friendly manner. With the savings in overheads, we can then pass on the savings to you in the form of lower prices.
AAs an online retailer, not only do we strive to provide an easy-to-use service, but a secure environment using the latest in internet technology, including 128bit SSL Certification, to ensure your privacy is 100% secure.
We also understand that sometimes when you shop online, because you cannot see and feel items for yourself, you may not be happy with your purchase. So we gladly offer a 14 Days Money Back Guarantee with all our products - for more information, click here.
I sincerely recommend topbuy.com.au to everyone for their kind and efficient customer service, good communication, and of course, the quality products with great prices. TopBuy really helped me saved money and time. To be a smart shopper, choose topbuy.com.au!
---- Veronica
I recently made a purchase of a GPS Navigation System from TopBuy. I was extremely pleased with the level of ease it took to place and pay for my order. I was also pleased to find that there was a promotion going which entitled me to free postage of my GPS Navigation System. But what I was most pleased with was the speed in which my order arrived at my door. I will be sure to refer my friends and family to TopBuy.com.au (as well as continue to purchase from them again myself)
---- Sam
Just want to thank you for your help regarding my light with Australia Post. I received all three parcels on Tuesday afternoon. Truly appreciate all your customer service. I would recommend your business to anyone.
---- Vicki Nargar
I am newbie for online shopping, topbuy is one of the first website I have purchased from, the prices are so much cheaper than shops. Fantastic products! I will come back for more!
---- Noah
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Camera perfect, excellent price and shopping experience. Camera case too small bad experience.
first time buyer here, very fast delivery, 3 days i got my camera, thank you topbuy!! will come back and recommend to frd!!
Purchased the set of 2 colanders. They are great! I even foind a differnt use for them :)
Kenko tubes arrived quicker than I expected. Great service!
Good quality and price. Have bought many items from this site and have had no problems.Michelle. VIC
Recently ordered some after shave at a great price. The item was dispatched and delivered promptly - great price, great service would recommend the site, really satisfied.
Great product,can be used in an music system and music can be easily changed with the micro SD card.
good product, handy to check spear batteries and remote batteries.
Great product, gives good light
Received the camera today, really fast delivery very happy with the item, thank you.
