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Best Price Guarantee
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Topbuy.com.au guarantees that our prices are the lowest you'll find from any Australian retailer. You'll know you're receiving the best deals available on thousands of quality products. And if you happen to find a better online price out there, and meet the qualifications listed below, we'll happily give you the 120% of the price difference. Now that really is PEACE OF MIND.

To satisfy the Best Price Guarantee credit:

  1. The product must be purchased from Topbuy.com.au
  2. The product must be the exact same brand, model, and colour purchased at TopBuy.com.au
  3. The merchant offering the lower price must have the product currently in stock
  4. The online merchant must be a reputable established site, as determined by TopBuy.com.au

Qualifications:

  • Applies to total price of purchase--including shipping, taxes and other charges that may apply
  • Applies to claims made within 5 days from purchase date
  • Limited to only three claims in any 90-day period per customer
  • Limited to three identical items per customer
  • Does not apply to new merchandise versus factory-reconditioned comparisons
  • Does not apply to mobile phone purchases
  • Does not apply to services, since these prices change dynamically
  • Does not apply to auction sites, seller must have an established online store
  • Does not apply to merchants offering special promotions such as free shipping, sale prices, rebate offers, coupon offers, quantity discounts or membership requirements for buyers and/or sellers
  • Does not apply to travel items including, but not limited to: event tickets, airline tickets, hotel rooms, cruise bookings, and rental cars
  • Subject to change without prior notice

14 Days Money Back Guarantee
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In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description). TopBuy provides a 14 days purchase satisfaction guarantee. If you are seeking returns relating to a WARRANTY claim, please see Warranty Returns.

If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions.

  • Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
  • The item/s are NOT opened, used, worn or damaged, and are in re-saleable condition when we receive them.
  • Some items are not eligible for return due to Hygienic Reasons.
  • Amount refunded will be item price excluding postage and handling.
  • A restock processing fee will be deducted.
  • Restocking fee is 5% of item value when customer choose to take refund in the form of a store credit.
  • Restocking fee is 10% of item value or $7.95 whichever is greater for cash refunds.
  • If any of the money back guarantee requirements are not met, then the return will be rejected.
  • Return will be processed within 5 working days.

Change of mind returns after 14 days
We will provide store credit of up to 50% of the item's value less any restocking fee and deductions for missing components.

Change mind about a gift you received

  • If you receive a gift purchased from TopBuy.com.au, you may return the gift and a store credit will be issued to the original purchaser's account.
  • We regret that we are unable to issue any kind of refund or credit directly to the gift recipient. In the event that an item arrives damaged or is defective, please see our WARRANTY RETURNS section for procedures on getting the item/s repaired or replaced, otherwise we will try to resolve the issue by negotiation.
  • Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
  • All our 14 days money back guarantee conditions must be met.
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