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TopBuy ships thousands of parcels daily, for the most effcient way to get the parcels to you, we use 7 different delivery companies.
Please refer to product page for individual shipping method and delivery time frame, if you want to track your delivery status,
Our Parcels have only "TopBuy" as our company name and our PO Box address label, required by Australia Post. The Invoice is not attached to the Parcel. It is emailed to the recipient on the Billing address (we do not send any emails or paperwork to the Ship To Address person). If like many of our customers you intend to re-sell our stock to your customers then you can be assured that we do not put anything on or in the package that links that product back to us.
We ship hundreds of parcels each day, and as a result have negotiated competitive rates with our carriers. We do not make a profit on delivery charges so we effectively pass on the rate charged to us, to you. Shipping charges are based on the weight, size and destination of your parcel. If you would like to see what the delivery charge of any item would be to your postcode, please click onto "Delivery: eParcel", which is available on each item's page on our website. As a significant portion of the delivery charge is the cost of going to your address, the second, third, fourth, and subsequent items are much cheaper than the first one. So if we sell something that you may buy again in the future it may be a further saving for you to buy a few items at the same time rather than in multiple orders.
The service we use for most of our deliveries is eParcel, a receipted delivery service through Australia Post. With this service Australia Post will attempt delivery of your item, if no one is home they will leave a note and the item will be waiting for you at your local post office. This service also allows us to deliver to post office boxes. Some larger, heavier items are sent by a courier service. Our couriers will attempt delivery to your street address - if you are not at home when delivery is attempted, a note will be left so you can arrange a more suitable dropoff time. We will select the most appropriate one depending on your address and the item being shipped. We also cover all shipments by transit insurance. In the unlikely event your item is lost in transit, we will replace at our cost.
If you are not home to receive your delivery, Australia Post are responsible for placing a card in your letterbox advising collection from your local post office. When you go to the post office to collect your parcel, please ensure that you take photo ID and your ELADS consignment number with you for easy reference (this number appears on your dispatch email). For big items more than 30 KGs
Australia Post may return parcels to us for the following reasons:
We will be in touch with you via email or phone when this occurs. Please be aware that resending these parcels will incur a charge towards the additional postage costs, based on standard Australia Post freight fees. Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address. topbuy.com.au does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf. topbuy.com.au will hold returned parcels for a period of 4 weeks and will attempt contact a minimum of three times. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your topbuy.com.au account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order. Lost Parcels topbuy.com.au uses the ELADS Parcel Tracing system to track your orders at every point stage of the delivery process, but we accept that sometimes a parcel may go missing. If this is the case, we will launch an investigation with Australia Post. This can take up to 7 business days to be resolved. We understand that sometimes such parcels are intended as gifts and required by a certain date. We sincerely regret the inconvenience caused by the delay, but Topbuy.com.au cannot resend goods or provide any kind of remuneration until this investigation is resolved. In the event the goods cannot be located, Topbuy.com.au will resend them where possible via ELADS only. Alternatively, a refund may be available upon request. It's important to remember here that ELADS parcels can be signed by any adult at the delivery address. So, if it is a work address you have nominated then it's a good idea to check with reception or your mailroom. If the parcel can not be found, we will send out a replacement or provide a full refund depending on which you would prefer.
All items are typically dispatched within 1-3 business days, once your payment has been confirmed. Items are sent via Australia Post or via our courier if the item is particularly bulky. International deliveries are sent via Hong Kong Parcel Post (For detailed ETA, please refere to product shipping calculator) Australia Post provides the following Guidelines for the delivery of your order. General Orders are dispatched from New South Wales via Australia Post. Average delivery times are listed below:
Over 90% of Orders shipped by Australia Post arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please contact us and quote your Delivery number for follow-up. Items going via Courier have very similar transit times.
Australia Post eParcel delivers around Australia to residential, business or PO Box addresses. Please note that this service does not deliver to Norfolk, Christmas or the Cocos Islands. Please note that if you live in an area that is generally considered difficult to access or is poorly serviced by Australia Post and/or couriers then we may not be able to deliver to you. This is more likely if the items you order from us are very bulky. In these cases we will offer you a full refund.
Sorry, at this stage we do not ship outside of Australia.
We are extremely sorry for any genuine errors in dispatch. Although these cases are extremely rare, we are real humans :) We will do our best to fix this up for you quickly, at our cost. Please contact us with as much information about your order and the incorrect product received as possible, and we will sort things out for you right away.
Regrettably, we aren't able to facilitate pickups. The reason for this is that as Topbuy.com.au, we mostly sell on behalf of a number of large vendors. These vendors ship the items directly from their warehouses around the country. However, in almost all cases we are able to dispatch items within 24 hours of your payment being received.
hese are select products that customers may add on to their current order of regular items and will not incur any additional shipping fees For example: If you had an item in your cart and the shipping fees are $10.00, when you add a Free Shipping Bonus Buy item, your shipping fees will still be $10.00 for both items. Free Shipping:
Free Shipping is not included when:
In such a case, regular shipping fees apply. |
| Testimonials › | leave comments | see all testimonials |
On Mon, May 21, 2012 at 10:36 PM, Ian W wrote: Hello, I received this order today Thanks. I am happy with the goods and the service. The web system for contact and the Emails I received were a bit confusing. All is well that ends well. Yours Sincerely
We were very pleased with our recent purchase of a Nikon D700 camera body. The price was excellent, cheaper by hundreds of dollars than anywhere else. The delivery time was a bit longer than we expected but this was probably due to our eagerness to use the camera. The camera was packed well and the package contained everything we were expecting. Thank you Topbuy we have used you in the past and will definitely buy from you again.
Hi, Mike, Already received the camera and lens, quick and good price! Thank you for your kind help. Best wishes,
On Wed, May 2, 2012 at 8:15 AM, Reena D wrote: Thanks did received my parcel, the shoes are awesome and comfortable. Will order more. Thanks
Awesome buy, loving the camera, no hassles, very surprised how quick the delivery was, look forward to buying again from Topbuy in the future.
Fantastic buying experience would highly recommend!! Was the best price around by hundreds of dollars. Good communication. Excellent shipping times.Very happy!!
Received 60W UV Insect Zapper and I am very happy with the purchase, it works a treat Thanks...
thanks for great service prompt deliveryand a fantastic camera
very quick service and quick deliverythanksproduct great
I looked at prices all over the net for my Tokina 11-16mm f2.8 lens for my Canon 60D. TopBuy's price was the best - even when considering postage. I have to admit, I was a little apprehensive about spending just under $600 with a company I'd never heard of before, but I read the other testimonials and took the plunge! My lens arrived in less than a week and the service was top notch. For some reason, there was a problem at PayPal the day I made the payment with the transactions showing as 'Pending', but TopBuy's online chat support told me how to sort the issue with PayPal. Brilliant service!
