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14 Days Money Back Guarantee
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In addition to your statutory warranty (purchases that do not meet merchantable quality, fitness for purpose or match the description). TopBuy provides a 14 days purchase satisfaction guarantee. If you are seeking returns relating to a WARRANTY claim, please see Warranty Returns.

If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date subject to the following conditions.

  • Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
  • The item/s are NOT opened, used, worn or damaged, and are in re-saleable condition when we receive them.
  • Some items are not eligible for return due to Hygienic Reasons.
  • Amount refunded will be item price excluding postage and handling.
  • A restock processing fee will be deducted.
  • Restocking fee is 5% of item value when customer choose to take refund in the form of a store credit.
  • Restocking fee is 10% of item value or $7.95 whichever is greater for cash refunds.
  • If any of the money back guarantee requirements are not met, then the return will be rejected.
  • Return will be processed within 5 working days.

Change of mind returns after 14 days
We will provide store credit of up to 50% of the item's value less any restocking fee and deductions for missing components.

Change mind about a gift you received

  • If you receive a gift purchased from TopBuy.com.au, you may return the gift and a store credit will be issued to the original purchaser's account.
  • We regret that we are unable to issue any kind of refund or credit directly to the gift recipient. In the event that an item arrives damaged or is defective, please see our WARRANTY RETURNS section for procedures on getting the item/s repaired or replaced, otherwise we will try to resolve the issue by negotiation.
  • Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
  • All our 14 days money back guarantee conditions must be met.

Warranty Returns
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If your purchase do not meet merchantable quality, fitness for purpose or match the description. TopBuy is here to make sure your issues are resolved.

For wrongly shipped items, please contact us and we will arrange to deliver the correct item.

For defective or faulty products you have the options of contacting the Manufacturer's service centres directly or contact TopBuy so we can get the item back from you and forward to the service centre. If you are unsure about availability of manufacturer service network, please contact us and we will advise you.

If the faulty product need to be sent back to TopBuy please first contact us to obtain technical support and/or a Return Authorization (RA) number. Item(s) sent back without RA number will be rejected.

If a product is wrongly described or different from a sample shown, you may return the item and choose between an exchange, store credit or refund option.

Item return / Returned item processing notes
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  1. To send back an item you MUST obtain a Return Reference Number (TBRMA No.) from TopBuy by contact us.
  2. We will evaluate your request and issue you with an email with Return instructions. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.
  3. If possible, please place the item you are returning back into the original TopBuy.com.au packing box that it arrived in. Please include all necessary components that will enable us to verify the problem reported. If unsure send back everything.
  4. Please ensure that your Return Reference number (TBRMA number) is shown on the address label.
  5. Please pack the item/s appropriately for transit - goods packaged without due care may be rejected or extra costs deducted for the damages caused.
    • TopBuy recommends Registered Post be used to prevent loss in transit.
    • TopBuy recommends that before packaging item for return, photos be taken, in order to protect the sender in case a returns parcel being sent to us is further damaged by the carrier during transit.
    • TopBuyis not liable for items you sent that are damaged or lost in transit, we are only in a position to assist in the customer's claim for compensation by reporting all the relevant information to the respective carriers.
  6. As soon as your return has been received, we will send you an automated ITEM RECEIVED notice email. Generally repairs, replacement, refunds will be finalised 1 - 2 weeks from receipt.
  7. You can monitor After Sale Service Case progress by going to TopBuy.com.au >> My Account >> After-sale Service Records
  8. To make inquiries on your existing After-sale service case, please use this link contact us
Refund time frame
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Generally all repairs, replacement, refunds will be finalised 1 - 2 weeks from receipt of goods.

Refunds are paid via the original method of payment used for purchase.

Please note we do not control your financial institution, additional processing and clearing times may be required by your financial institution for the fund to show on your account. For Paypal users, we do not know how your Paypal source of funding is arranged so we can only return funds back to your Paypal account, taking the funds back to your Credit Card or Bank account need to be discussed with Paypal.

If you paid with a gift card, your refund will be issued in a form of store credit.

How to return a gift
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If you receive a gift purchased from TopBuy.com.au, you may return the gift and a credit will be issued to the original purchaser's account. Your item must be eligible for return and must be initiated and sent back to our nominated address within the timeframe stated in our Standard Return Policy.

Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend contacting the gift giver so they may initiate the return. All refunds will be issued to the original purchaser's account in the original form of payment.

We regret that we are unable to issue any kind of refund or credit to a gift recipient. In the event that an item arrives damaged or is defective, please have the purchaser of the order contact us to obtain a Return Authorization, and after processing of the returned item, we will be happy to send you a replacement if a spare item is still available.

To initiate your return, please contact Customer Service by visiting TopBuy.com.au and making an Order Enquiry via Order Centre ‹ Order History & Track Deliveries, or the Contact Us section

Unrefundable Products
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Unless items fail to meet merchantable quality, fitness for purpose and matching the description.

Refunds and credits will not be offered for the following products:

  • Swim suits, Undergarments
  • Manchester Quilt and Sheet sets
  • Body Jewellery (i.e. all items within the "Jewellery" sub-category)
  • Any item purchased for Toys for Tots
  • Factory-sealed sports collectible sets
  • Medicinal, Dietary supplement items
  • Cigars, wines and perishable products (food items, chocolates, plants & flowers & wholesale flowers)
  • Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap, unless the item is defective
  • Wholesale: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
  • Other select items, as noted on the product description page

Missing, Damaged Goods
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We rely on third-party delivery service providers, to deliver the orders to your door. There will be occasions where such as incomplete deliveries, missing, stolen parcels, or damaged packages. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause.

We ask for our customer's patience and assistance as we follow investigation procedures from delivery companies.

Subject to the conclusion of delivery companies investigations we will address the issue with the most appropriate solution, such as sending of replacement order,etc.

If our order tracking shows the order has been shipped, but you have not yet received your orders after 8 working days, please contact us with the Order NO. you are chasing.

Damaged Goods
As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems.

In preparation, or in response, for the event that an item(s) of your order arrives damaged, please follow the instructions below:

  1. If delivered by a courier and damage is visible or otherwise apparent, please inform the courier at time of delivery
  2. Take clear quality digital photos of the damage
  3. Contact TopBuy Customer Service within 24 hours of delivery, stating order details, and a description of the damage. A TopBuy representative will respond, and advise the email address to which the digital photo files should be sent.
  4. If delivered by AustPost service, please report the damage to the Post Office or call Post 131318

Below is a brief overview of the steps we need to take to solve this problem to give you a basic idea of what will happen.

  • We report this problem to our carrier, and if eligible make a claim for compensation.
  • Our carrier will open an investigation - depending up on the result of the investigation they will approve or reject our claim.
  • If they approve the claim, or soundly confirm that it will be successful, we will be able to send a replacement product, or provide a refund.

Please be advised that the entire process may take more than two weeks.
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